By choosing our 'Vanilla SIP' option, you can keep your existing IP phone system and switch to SimpleSIP as your carriage service provider for phone call billing. This means you will still benefit from our fantastic call rates, customer service and customised billing. By saving money on your monthly phone bills, you can save up for that future phone system upgrade. See also our FAQ about the number of lines you will need with a switch to 'Vanilla SIP' trunks.

A 'Vanilla SIP' implementation is charged as a monthly fee per line (rather than per user). The minimum purchase is 2 lines - which means you can have two concurrent calls and any further callers will receive an engaged tone.

For most small businesses (of more than a couple of people we recommend you consider purchasing 4 lines, but this is up to you). For larger businesses we recommend that you buy 1 line for every three people (e.g. if you have 30 people you would buy 10 lines). This is because not everyone will be on the phone at the same time. Of course if you have a call centre you will need more lines per person.

But you can also play it a bit by ear. If you decide you need more lines we can very quickly upgrade you and provision more. Also, as there are no lock in contracts, you may choose to downgrade the number of lines you have purchased with at least 1 month's notice.

'Simple Business' is a SIP trunking and 3CX unified communications plan which is a monthly charge per user and pay as you go phone billing with our market-leading SimpleSIP call rates.

We will implement 3CX as your new phone system, with a professional license and all the fantastic enterprise-grade funcionality you will ever need i.e. sophisticated business call management and audio-video conferencing etc. We will configure and set it up remotely, and provision you with any new hardware you may require (e.g. if you need new deskphones, headsets or webcams). We'll quote you on this depending on what you already have in place.

'Simple Centre' is a per user pricing model for a 3CX unified communications system and SIP trunking. As with the 'Simple Business' plan that means you will be switching to SimpeSIP as your carriage service provider and you will be benefitting from our super competitive call rates and customised billing.

This is a monthly per user rate and you will be charged on a pay as you go (PAYG) basis for the calls that you make. Due to the volume of calls made by contact centre personnel, you will not be able to have people in your organisation on the 'Simple Speak' inclusive call plan if you also have Simple Call Centre users.

You can, however, have a mix of users on the 'Simple Business' and 'Simple Centre' plans (if for example you have one team working in a contact centre and other regular business users). We would be happy to discuss  your particular requirements if you are unsure of which plan to choose.

'Simple Speak' is the same as a 'Simple Business' plan except that it also includes all your calls to local, national and mobile phone numbers at our same Simple Call Rates. Note that international calls, 13/18 number inbound and 13 outbound charges are not included in the 'Simple Speak' plan - they are charged on a pay as you go (PAYG) basis.

Note that, as with all carriage service providers, your ongoing eligibility for the 'Simple Speak' plan is subject to our Acceptable Use Policy.

We expect this would only ever be triggered if you were doing something pretty unusual. Standard business use is not going to require a review of your plan. If you do seem to be having unusual calling patterns we will talk to you about this and you can always switch to a Simple Business PAYG plan.

Business running a contact centre are not eligible for the Simple Speak plan. Our contact centre clients will need to choose the 'Simple Centre' per user licensing for their call centre staff, and can choose the 'Simple Business' per user licenses for their standard business users. The business as a whole will need to use PAYG for calls at our super competitve Simple Call Rates. We're confident you will save money either way!

'Phone Alone' is a per user pricing model for a 3CX unified communications system where you remain with your existing SIP trunking provider. This means that you will obtain an enterprise-grade unified communications solution (with all the listed features such as soft phones, mobile app, call routing, call centre, web conferencing etc). We will provide the installation, basic configuration and 24/7 technical support services you require. You will not, however, be using SimpleSIP as your phone call provider. So we will not be able to offer you our market-leading call rates, customised billing and free number porting. If you are unsure whether to select this option, you can send us one of your monthly phone bills and we can advise you of the potential savings you would make by switching to SimpleSIP for phone calls as well. If you prefer to remain with your existing SIP trunking provider, that is entirely up to you!

'Simple Business' and 'Simple Centre' plans include your basic free setup & configuration, 24/7 support, 3CX unified communications system licensing and the implentation of SimpleSIP trunking for your organisation.

These are both pay as you go (PAYG) calling plans. This means that you only pay for the calls you make at our super simple and competitive Simple Call Rates. Phone calls are additional to the monthly license fee.

Also see our FAQ about 'Simple Setup' and 'Simple Speak' for further information for an understanding of set up costs and options, including the option to have an inclusive call plan.

All of our SimpleSIP pricing provides for free basic set up and installation of your new service, as well as free business number porting!

There could be a few additional optional charges that will depend upon your specific business requirements. This is all set out in our 'Simple Setup' pricing table. We charge very competitive rates for porting or purchasing smart numbers (i.e. 13/1300/1800). These numbers are very helpful if you operate across the country as users don't need to remember your area code and you will have a more national presence. They can also be easier to remember. Due to the limited number of 13 xxxx numbers available, the government charges additional fees for those numbers via the Australian Communications and Media Authority.

More complex system configuration requirements (including integration with Microsoft Teams or customised interactive voice response) may take extra time to set up, and therefore cost a bit extra. This means we can keep our basic setup rates lower for everyone, including clients who don't have these requirements.

If there is anything special you require, let us know. Our professional service rates are very competitive as we want to ensure you can set everything up just how you need it. Just ask us - if it's technically possible our experts will be able to implement it. We will,  of course, provide you a quote/estimate before we begin. We can also provide you some free preliminary advice if you're not sure what you need.

Our clients simply love us, and we are confident you will too!

So we don't feel the need to make you commit to any lock in contracts and we don't charge cancellation fees either.

However as we bill monthly, you will need to provide us at least one month's notice of any downgrades in the number of users, or if you want to cancel your plan altogether.

We want your experience with SimpleSIP to be both  simple and positive, whether you stay or if you go. We've experienced clients moving to another provider, only to return when that contract is up when they realised the customer service and pricing wasn't what they expected. Sometimes clients have even broken their contracts to return to SimpleSIP and still saved money despite the contract break fee!

So with that in mind, at SimpleSIP we are committed to making leaving just as simple as it will be signing up (again)!

If you're presently under contract with another provider, and they aren't treating you right, then perhaps you want to check the break fees and you may save money pulling the pin and jumping across to SimpleSIP earlier than planned!

Having a look at the market offerings and wondering why we are so competitive? Sound too good to be true?

At SimpleSIP we are all about fair and simple pricing. We don't want to max out the rates and match our competitors. We don't want to leave you confused either. Instead we round down our pricing to keep it all super easy to get your head around (like all our national timed calls being 10c per minute). We think it's just way too complex the way our competitors are charging you decimal points of cents per minute, and all sorts of hidden fees in the fine print. Keeping it simple for you keeps it all simple for us too - freeing us up to pass on the cost savings.

We've also noticed that for many competitors, you can get cheaper rates if you are a larger enterprise. That doesn't seem fair either - a larger enterprise presumably has higher capacity to pay, and we want to help out our small business friends just as much. When you discover how nice and capable we all are at SimpleSIP, you might even invite us to assist you with your extra IT requirements or high speed internet provisioning - win-win! The other great thing about that, if you do, is that we can ensure we have your entire business singing and dancing to the same beat, and we won't need to coordinate to get your internet service provider or other partners to do their bit properly (if there are any hiccups at their end).

Frankly it doesn't cost us any more to manage your system if you make lots of phone calls all day or relatively few. We already have excellent, robust, high capacity infrastructure with plenty of space for newcomers of all sizes.

We have redundancy across multiple carriers (so we can failover from one carrier to another if, for example, a bushfire took out some infrastructure). This isn't the case if you go with some of the household-name carriers (who only use their own infrastructure). This also helps us keep our pricing competitive, as we could swtich between carriers for the best deals. While we're on the topic of agility and resilience, you should also be aware that we have geographic redundancy with secure data centres in different major Australian cities.

At SimpleSIP we pride ourselves on our high capacity and high reliability infrastructure and in making that available to our clients at affordable rates. We are not a publicly listed company trying to maximise profit for our shareholders. We are a national company that simply wants to pass on our talent and share our capacity with business like yours, and help you to maximise your profits so that we both benefit.

We like to keep it lean, and keep our marketing budget low. We operate through referrals from happy clients. We have a super simple web presence like this slick and simple one-page website. And we don't run TV or billboard ads. So we don't have to pass those costs on to you. We anticipate that you too will let your business network partners know about SimpleSIP when you discover what a positive experience it is.

We have a confident and helpful team here at SimpleSIP because we believe in what we do and the service we offer. Nothing makes us happier than simply coming in to work with a whole lot of loyal and satisfied clients. Simple!

Yes! SimpleSIP is also able to provide you with Internet services - whether it is enterprise ethernet NBN or a fibre link. Ask us for a quote. Remember that all cloud-hosted IP phone systems, including those supplied by SimpleSIP will require internet (whether to your premises, via WIFI or mobile data) to carry your voice calls. Poor internet will result in poor voice quality.

You only need to consider upgrading to a service provided through SimpeSIP if you are not happy with your current internet service speeds or pricing. A shift to SimpleSIP will also give you end-to-end technical support from one provider, across your phone and internet services, so it's certainly worth consideration. We can also manage your firewall, switches and so forth and provide fuller IT professional services on an as-needs basis. Just ask us.